Execute CCM. Capture Revenue. Reduce Operational Drag.

The CCM challenge is not clinical expertise. It is execution at scale.

Chronic Care Management is a proven Medicare benefit but most providers struggle to execute it consistently, compliantly, and profitably.

Staff time is wasted. Patients don’t respond. Documentation breaks. Billing opportunities are missed.

Briea is a CCM execution and evidence system designed to help care teams complete required monthly CCM activities efficiently, proactively, and in a CMS-aligned manner—so providers can focus on care, while capturing the revenue they are already entitled to bill.

Proactive. Voice-first. Multilingual. Human-in-the-loop.

THE PROBLEM & WHY CURRENT SOLUTIONS FALL SHORT

The Real Problems CCM Providers Face

Across primary care, home health, and care management organizations, CCM consistently fails at the operational layer

Monthly touch requirements are hard to meet

Patients do not respond consistently to calls or portals
Staff spend excessive time attempting contact
Missed touches = missed billing

Staffing pressure limits scale

Nurses and care coordinators spend time on repetitive outreach
High effort per patient month limits panel growth
Hiring more staff erodes CCM margins

Documentation and time tracking are fragile

Manual time capture is inconsistent
Evidence is scattered across systems
Audit risk increases as volume grows

Escalation and accountability break

Early warning signs are missed
Follow-ups fall through gaps
Clinical risk and liability increase

Why “Traditional CCM Tools” Don’t Fix This

Most existing CCM platforms focus on:

Dashboards
Templates
Manual workflows
Staff-initiated engagement

They assume patients will respond and staff will have time

But CCM fails before documentation begins at the point of patient interaction.

HOW BRIEA SOLVES CCM EXECUTION

What Makes Briea Different

Briea is built from the ground up to solve the execution gap in CCM.

Proactive Voice & Text Outreach

Automated, scheduled voice and text interactions
Multiple retries and follow-ups
Designed to reach patients who do not respond to portals or SMS alone

Multilingual by Design

Supports multiple languages natively
Removes language barriers that block successful monthly interactions
Especially effective for diverse and underserved CCM panels

Multi-Channel Patient Interaction

Voice
Text
WhatsApp (where permitted by channel strategy and consent)

Patients engage in the channel they are most comfortable with - without adding staff burden.

Human-in-the-Loop, CMS-Aligned

Briea does not replace clinical staff. Briea enables them.

Briea captures structured patient inputs and interaction events
Clinical staff review, follow up, update care plans, coordinate care, and make decisions
Practitioner oversight and supervision are preserved

Only US-based clinical staff and practitioners perform billable CCM work

How Briea Supports CPT-Based Billing

Structures patient interactions so clinical staff have actionable work
Eliminates wasted outreach time coordinate care, and make decisions
Produces audit-ready logs of interactions and staff activity
Helps more enrolled patients reach monthly time thresholds

CCM CPT codes (e.g., 99490, 99439, 99487, 99489) are billed by the provider based on documented clinical staff and practitioner time, in accordance with Centers for Medicare & Medi-caid Services requirements.

Briea makes that time: Easier to achieve. Easier to document. Easier to defend

Patient Impact That Drives Business Outcomes

For patients:

Regular, proactive check-ins
Reduced gaps in care
Earlier identification of issues
Higher continuity and confidence

For providers:

Higher completion rates
Stronger patient retention
Better outcomes without increasing staff load

Better care execution directly translates to stronger CCM economics.

Cost vs. Return. Why Briea Pays for Itself

Additional Cost:

Briea is typically priced on a per-patient-per-month basis

How Providers Recover That Cost:

More patients consistently reach billable thresholds
Fewer missed CCM months
Higher revenue per care coordinator hour
Reduced risk of denials or clawbacks due to poor documentation

In most deployments, a small improvement in completion and billing rates covers the cost of Briea many times over.